My Wolf SL steerer tube snapped July 08 after less than 12 months use. It was on a Soloist Carbon, used for a few sportives and time trials. It was my 'best bike' so had only done summer miles and was treated carefully. The steerer snapped in half when powering away from traffic lights and I ended up on the deck in front of a car in the middle of the junction. Luckily I received only bruising and abrasions. It happened on the way to a sporting time trial with 50 mph descents and you can't help but think 'what if?', so my confidence took a knock.
The fork was replaced with a T3 in only a week, thanks to my LBS and the UK distributor. Lucky in the meatime I had a fork from my old Trek that I could use. There was some minor damage to bars and computer which Cervelo agreed to "support the LBS on" (presumably this means they will refund the LBS for replacing the damaged items), although I haven't bothered with this.
I spent some time on the web trying to find clues as to why the steerer had failed and if there were any other failures. I concluded that the failure was due, at least in part to the insert
not being installed properly. It should have been +10mm below the top headset bearing but it didn't even reach the top headset race.
I suspect it was bonded in before the steerer was cut to length, leaving insuffient remaining length. The carbon steerer tube snapped at the bottom of the insert which coincided
with the top of the headset cap. Having discussed it with my LBS and taking into account postings on various forums I
suspect that the instructions issued at the time of supply were at best not clear. After mine was supplied, Cervelo had started to supply with a longer pre-bonded insert, therefore ensuring that it was of sufficient length.
Of course I will never know whether the forks would have endured long term use with a correctly installed insert. I also don't know whether any of the other 11 failures occurred on correctly installed forks. I would be interested to know under what test conditions Cervelo have recreated the failures. I have a high degree of mechanical sympathy and my bike has been treated with care. I am not in the habit of over-tightening anything and I found nothing over-tightened by my LBS.
I was angered to find that this was a known issue since 2007. I felt that something should have been done by Cervelo to alert dealers/LBS to check that previous installations were correct - mainly to ensure the insert extended below the head set race and that the stack height is not too high (the higher the stack height, the more leverage). Not doing so I feel was irresponsible, regardless of product recall legislation. Clearly a company should take the most responsible action at all times, even if only as an interim measure pending recall investigation and process.
I discussed this at length with Chris at Cervelo by email but my view was not shared. In fact I didn't get a reply to my last email which was cc'd to Gerard Vroomen. Well I guess they had nothing more to add.
So I'm very pleased to see the recall because this will undoubtedly prevent further injury. However, I maintain my view that action should have been taken earlier.
Iain B. (UK)