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What is Cervelo's crash replacement policy?

Last post 09-25-2009 5:06 PM by greg66. 9 replies.
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  • 09-19-2009 9:34 PM

    What is Cervelo's crash replacement policy?

    Just wondering if anyone exactly what the cost or discount is if you crash and destroy a frame. Looking at a R3 or R3SL. thanks
  • 09-19-2009 10:02 PM In reply to

    Re: What is Cervelo's crash replacement policy?

    35% off of the replacement frame plus what ever you can get the local bike shop to contribute.

    09 Cervelo P3
    09 Pinarello Prince
    10 Stevens Carbon Team
  • 09-20-2009 11:32 PM In reply to

    Re: What is Cervelo's crash replacement policy?

     Is that 35% off retail price?

  • 09-21-2009 8:15 AM In reply to

    Re: What is Cervelo's crash replacement policy?

    yes

    09 Cervelo P3
    09 Pinarello Prince
    10 Stevens Carbon Team
  • 09-21-2009 10:06 AM In reply to

    • David
    • Top 100 Contributor
    • Joined on 08-13-2007
    • Toronto
    • Posts 194

    Re: What is Cervelo's crash replacement policy?

    Crash Replacement will vary from region to region at the discretion of your distributor.  If you are located out side of North America, I recommend that you consult the Contact Us Page to find the information for your local distributor.  It is also a good idea to visit your local Cervelo Dealer.

    David Byer, Cervélo
  • 09-21-2009 11:01 AM In reply to

    Re: What is Cervelo's crash replacement policy?

     David

     When you say "vary", does the variance extend down to zero - ie are local distributors free to say there is no crash replacement policy if they wish to?

  • 09-25-2009 2:28 PM In reply to

    Re: What is Cervelo's crash replacement policy?

    No.  The factory is 35%.  Dealers can add onto that discount if they like.  But you will get 35% regardless.

  • 09-25-2009 2:40 PM In reply to

    Re: What is Cervelo's crash replacement policy?

     Well, you say that, but I've heard a couple of reports of riders here in the UK being told (I assume by the distributor here) that the discount only applies in North America, and isn't available here. That's why I was interested to hear David's response.

  • 09-25-2009 3:45 PM In reply to

    • David
    • Top 100 Contributor
    • Joined on 08-13-2007
    • Toronto
    • Posts 194

    Re: What is Cervelo's crash replacement policy?

    A crash replacement policy is at the discretion of your local distributor.  If you have been in a crash situation or simply forgot that your bike was still on your roof rack when entering that garage, I recommend that you contact your local Cervelo Dealer and your Local Distributor to see what they can do for you.  It is tough to speak accurately about a specific crash replacement on a global forum so the distributor is really your best source for information.

     

    David Byer, Cervélo
  • 09-25-2009 5:06 PM In reply to

    Re: What is Cervelo's crash replacement policy?

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